Privacy Policy

Welcome to Pizzana. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website meal-pizzana.rest, place orders, or otherwise interact with our food services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

This Privacy Policy applies to all information collected through our website, as well as any related services, sales, marketing, or events (collectively referred to as the "Services"). We are subject to applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act), among other applicable regulations.

1. About Us

Pizzana operates as a food service business in the United States, providing customers with online ordering, delivery, and related food services through our website meal-pizzana.rest. As the operator of this website, we act as the data controller responsible for your personal information.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected] before using our Services.

2. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our Services, and information from third-party sources. The categories of personal information we collect include, but are not limited to, the following:

2.1 Personal Information You Provide to Us

When you register an account, place an order, make a reservation, subscribe to our newsletter, contact us, or otherwise interact with our Services, we may collect the following personal information:

• Identification Data: Full name, username or display name, date of birth (for age verification purposes).
• Contact Information: Email address, phone number, mailing address, delivery address, and billing address.
• Payment Information: Credit or debit card numbers, billing address, and other payment-related details. Please note that full payment card data is processed by our secure third-party payment processors and is not stored on our servers.
• Order Information: Food items ordered, order history, special dietary requests, delivery instructions, and preferences.
• Account Credentials: Username, password (stored in encrypted format), and account security questions.
• Communications: Any messages, reviews, feedback, survey responses, or other content you send to us or post through our Services.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us.

2.2 Information Collected Automatically

When you access and use our website at meal-pizzana.rest, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system and version, browser type and version, screen resolution, device identifiers (such as IP address, device ID, advertising ID), and hardware model.
• Usage Data: Pages visited, links clicked, features used, time and date of access, time spent on pages, referring URLs, and navigation paths through our website.
• Location Information: General geographic location inferred from your IP address. With your explicit consent, we may collect more precise location data to facilitate delivery services.
• Log Data: Server logs, error reports, and diagnostic information related to your use of our Services.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies. Please see Section 8 of this Privacy Policy for detailed information about our use of cookies.

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you choose to log in or register through a social media account (such as Google or Facebook), we receive certain profile information from those platforms, subject to your privacy settings on those platforms.
• Payment Processors: Confirmation of payment completion and related transaction details.
• Analytics Providers: Aggregated and anonymized usage statistics and demographic information.
• Delivery Partners: Delivery status updates and logistics information relevant to fulfilling your orders.
• Marketing Partners: Information to help us understand the effectiveness of our marketing campaigns.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Specifically, we use your information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including coordinating delivery or pickup services.
• Create and manage your account on our website.
• Process payments and prevent fraudulent transactions.
• Send you order confirmations, receipts, updates, and delivery notifications.
• Respond to your inquiries, customer service requests, and technical support needs.
• Manage loyalty programs, promotional offers, and discount codes applicable to your account.

3.2 Improving Our Services

• Analyze usage patterns and trends to improve our website, menu offerings, and overall customer experience.
• Conduct research and analytics to better understand our customers' needs and preferences.
• Test new features, products, and services before wider rollout.
• Monitor and improve the technical performance and security of our website.
• Develop new products, services, and menu items based on customer feedback and preferences.

3.3 Marketing and Communications

• Send you promotional emails, newsletters, special offers, and updates about Pizzana products and services, where you have opted in or where we have a legitimate interest to do so.
• Personalize your experience on our website and in our communications by displaying content, recommendations, and offers tailored to your preferences and order history.
• Conduct surveys and gather feedback about your experience with our Services.
• Deliver targeted advertising through our website and third-party advertising networks, subject to your consent preferences.

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any of our marketing emails, updating your account preferences, or contacting us directly at [email protected].

3.4 Legal Compliance and Safety

• Comply with applicable federal, state, and local laws, regulations, and legal processes.
• Enforce our Terms of Service and other agreements.
• Protect the rights, safety, and property of Pizzana, our customers, employees, and the general public.
• Detect, investigate, and prevent fraudulent transactions, security incidents, and other illegal or harmful activities.
• Respond to lawful requests from government authorities and law enforcement agencies.

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf and to assist us in providing our Services. These service providers are authorized to use your personal information only as necessary to provide services to us and are contractually obligated to protect your information in accordance with applicable law. Categories of service providers include:

• Payment Processors: To securely handle payment transactions for your orders.
• Delivery and Logistics Partners: To fulfill and deliver your food orders to your specified address.
• Cloud Hosting and Infrastructure Providers: To host our website, databases, and other technical systems.
• Analytics Providers: Such as Google Analytics, to help us understand website usage and improve our Services.
• Email and Communication Service Providers: To send order confirmations, receipts, and marketing communications.
• Customer Support Platforms: To manage and respond to customer inquiries and support requests.
• Marketing and Advertising Networks: To deliver targeted advertisements and measure the effectiveness of our marketing campaigns.

4.2 Legal Requirements and Protection of Rights

We may disclose your personal information if required to do so by law or in good-faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Enforce our Terms of Service or other agreements.
• Protect and defend the rights, property, or safety of Pizzana, our customers, or others.
• Prevent or investigate possible wrongdoing or fraud in connection with our Services.

4.3 Business Transfers

In the event that Pizzana is involved in a merger, acquisition, reorganization, bankruptcy, sale of assets, or similar corporate transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so, such as when you participate in a joint promotion, contest, or cross-promotional activity with a third-party partner.

4.5 Aggregated and Anonymized Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for industry research, analytics, and improving our Services. This information does not constitute personal information under applicable law.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• Encryption: Transmission of sensitive data, including payment information and account credentials, is protected using industry-standard SSL/TLS encryption technology.
• Access Controls: Access to your personal information is restricted to authorized personnel who have a legitimate business need to access it. All employees who handle personal data are trained on privacy and security best practices.
• Password Security: User passwords are stored using strong, one-way cryptographic hashing algorithms. We never store plain-text passwords.
• Payment Security: We comply with the Payment Card Industry Data Security Standard (PCI DSS) for handling payment card information. Full payment card details are processed directly by our PCI-compliant payment processors.
• Regular Security Assessments: We conduct periodic security reviews, vulnerability assessments, and penetration testing to identify and address potential security risks.
• Incident Response: We maintain an incident response plan to promptly address and mitigate any actual or suspected data breaches.

6. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. We honor these rights in accordance with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) for California residents, and similar laws in other states.

6.1 Right to Know and Access

You have the right to request that we disclose what personal information we have collected, used, disclosed, and sold about you. Specifically, you may request:

• The categories of personal information we have collected about you.
• The specific pieces of personal information we have collected about you.
• The categories of sources from which we collected your personal information.
• The purposes for which we collected your personal information.
• The categories of third parties with whom we have shared your personal information.

6.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you. You may also update much of your personal information directly by logging into your account and accessing your profile settings.

6.3 Right to Deletion

You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions permitted by law. We may deny your deletion request if retaining the information is necessary for us or our service providers to, for example, complete a transaction, comply with a legal obligation, or exercise legal rights.

6.4 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, and to have that information transmitted to another data controller where technically feasible.

6.5 Right to Opt-Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising. We do not sell your personal information for monetary consideration. However, our use of certain advertising cookies and tracking technologies may constitute "sharing" under California law. You may exercise your opt-out rights by adjusting your cookie preferences or contacting us directly.

6.6 Right to Limit Use of Sensitive Personal Information

California residents have the right to limit our use and disclosure of sensitive personal information (such as precise geolocation, financial information, and health data) to purposes that are necessary to provide the requested Services.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide you with a different level or quality of services as a result of you exercising your privacy rights.

6.8 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request to us by:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: meal-pizzana.rest

We will respond to your request within 45 days of receipt. If we require additional time (up to a total of 90 days), we will inform you of the reason and extension period in writing. We may need to verify your identity before processing your request by asking you to provide certain information that matches our records.

You may designate an authorized agent to submit a request on your behalf. If you use an authorized agent, we may require written authorization or a power of attorney, and we may still verify your identity directly.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, reporting, or operational requirements. The criteria we use to determine retention periods include:

When your personal information is no longer necessary for the purposes for which it was collected, we will securely delete, destroy, or anonymize it in accordance with applicable law and our internal data retention and disposal policies.

8. Cookies and Tracking Technologies

Our website meal-pizzana.rest uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, personalize content, and deliver targeted advertising. Cookies are small text files that are placed on your device when you visit our website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, enabling core functions such as shopping cart management, user authentication, and security. These cannot be disabled.
• Functional Cookies: Allow us to remember your preferences and personalize your experience, such as your preferred language, location, and saved delivery addresses.
• Analytics and Performance Cookies: Help us understand how visitors interact with our website by collecting information about pages visited, time spent, and errors encountered. We use tools such as Google Analytics for this purpose.
• Marketing and Targeting Cookies: Used to deliver advertisements that are relevant and engaging to you, and to measure the effectiveness of our advertising campaigns. These may be set by us or by third-party advertising partners.

8.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Browser Settings: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only certain cookies, or alert you when a cookie is being set.
• Cookie Consent Tool: When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or reject non-essential cookies.
• Opt-Out Links: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

Please note that disabling certain cookies may affect the functionality and performance of our website. For more detailed information about the specific cookies we use and how to manage them, please refer to our Cookie Policy, which is available on our website.

9. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA) and applicable state laws, we do not knowingly collect personal information from children under the age of 13. Our website and Services are not directed to or designed for children.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. If we learn that we have collected personal information from a child under the age of 13 without verification of parental consent, we will take prompt steps to delete that information from our systems.

We encourage parents and guardians to monitor their children's online activities and to enforce any household rules they establish regarding the disclosure of personal information online.

10. International Data Transfers

Pizzana is operated from the United States and our primary data processing activities take place in the United States. However, some of our service providers and partners may be located in, or process your data in, other countries. If your information is transferred to, stored in, or processed in a country other than your country of residence, the data protection laws in that country may differ from those in your home country and may offer different levels of protection.

When we transfer personal information internationally, we take appropriate safeguards to ensure that your information is treated securely and in accordance with this Privacy Policy and applicable law. These safeguards may include:

• Entering into data processing agreements with our service providers that include appropriate contractual clauses and data protection standards.
• Only transferring data to countries or recipients that provide an adequate level of data protection as determined by applicable authorities.
• Implementing technical and organizational security measures to protect transferred data.

By using our Services or providing us with your personal information, you acknowledge and consent to the transfer of your information to the United States and other countries as described in this Privacy Policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizzana. This Privacy Policy does not apply to third-party websites, and we have no control over and assume no responsibility for the privacy practices, content, or policies of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

When you use third-party integrations on our website, such as social media sharing buttons, embedded maps, or payment gateways, those third parties may collect information about you subject to their own privacy policies.

12. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), which became fully effective on January 1, 2023. In addition to the general privacy rights described in Section 6 of this Policy, California residents are entitled to:

• Right to Know: The right to know what personal information we collect, use, disclose, and sell about you, covering the 12-month period preceding your request.
• Right to Delete: The right to request deletion of your personal information, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: The right to direct us not to sell or share your personal information.
• Right to Limit Use of Sensitive Personal Information: The right to limit our use of sensitive personal information to uses necessary to perform the Services.
• Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your CCPA/CPRA rights.

To submit a CCPA/CPRA request, please contact us at [email protected]. We will verify your identity and respond to your request within the timeframes required by California law.

California residents may also exercise their rights through the California Attorney General's office if they believe we have violated their privacy rights. More information is available at oag.ca.gov/privacy/ccpa.

13. Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of certain personal information to third parties who intend to license or sell that information. We do not currently sell personal information as defined under Nevada law. However, if you are a Nevada resident and wish to submit an opt-out request, please contact us at [email protected].

14. Other U.S. State Privacy Rights

Several states have enacted or are in the process of enacting comprehensive consumer privacy laws that grant residents rights similar to those described in this Privacy Policy. These states include, but are not limited to, Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and others. Where applicable, we comply with the requirements of these state privacy laws and will honor the rights they grant to residents of those states. To exercise any rights available under your state's privacy law, please contact us using the information provided in Section 16.

15. How to File a Complaint

If you believe that we have violated your privacy rights or have failed to comply with applicable privacy laws, you have the right to file a complaint. We encourage you to first contact us directly so that we can work to resolve your concern promptly.

To file a complaint with us, please contact:

• Email: [email protected]
• Subject Line: Privacy Complaint

We will acknowledge receipt of your complaint within 10 business days and will work to investigate and resolve the matter within 45 days, with a possible extension of up to 90 days where necessary.

If you are not satisfied with our response, or if you believe we are processing your personal information in violation of applicable law, you may also file a complaint with the relevant regulatory authority in your state:

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team:

17. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Notify you by sending an email to the email address associated with your account (for material changes).
• Post a prominent notice on our website at meal-pizzana.rest.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If you do not agree with any changes to this Privacy Policy, you must stop using our Services and may request deletion of your personal information by contacting us at [email protected].